AirTouch Beam Knowledge Base

FAQs

• What do the different LED indicator lights mean on my AirTouch Beam?
• Why is my AirTouch Beam not responding to commands?
• Is my air conditioner compatible with AirTouch Beam?
• What should I do if my Beam is unresponsive after a power outage?
• Why is there a delay in my AC responding to commands from the app?
• Can I schedule my AC to turn on and off at specific times?
• Can my device work without an Internet connection?
• How do I switch between different locations in the app?
• What is Matter, and does my phone support it?
• Why does the Beam app want my address/location?
• Why is my Beam's LED blinking red continuously?
• What is Geofencing?
• Can I use AirTouch Beam without Wi-Fi if I have a Bluetooth connection?
• What should I do if the app crashes or freezes?
• Will AirTouch Beam work during a power outage?
• Is my data secure when using AirTouch Beam?
• Can I integrate AirTouch Beam with other smart home systems?
• Can AirTouch Beam control devices other than air conditioners?
• How do I contact customer support?
• Why does my Air Conditioner keep turning on or off by itself?
• How many AC units can I control with one AirTouch Beam device?
• How do I delete my account and all associated data?
• How do I disable geofencing if I no longer want to use it?
• Does AirTouch Beam support 5GHz Wi-Fi networks?
• How do I customise notifications from the AirTouch Beam app?
• How do I share control of my AirTouch Beam with family members?
• How do I set up geofencing and why isn't it working properly?
• Why is the AirTouch Beam app asking for camera access?
• What is the range of the IR signal from AirTouch Beam?
• Can I control my AC using voice commands?
• How do I reset my Beam?
• Why is my AirTouch Beam disconnecting from Wi-Fi?
• Can I control my AC when I'm not at home?
• Does AirTouch Beam support Apple HomeKit?
• How do I reset my password if I've forgotten it?
• How do I change the Wi-Fi network that my AirTouch Beam is connected to?
• Can I turn my AC unit on and off without the using the app?
• Can I control multiple air conditioning units with one app?
• Can I use multiple AirTouch Beam devices in the same location?
• How do I provide feedback or suggestions for new features?
• Why can't I add my Beam to the app?
• How do I update the firmware of my AirTouch Beam?
• Can I use AirTouch Beam outside of Australia?
• Does AirTouch Beam support energy-saving modes?
• How do I set up scenes and schedules?
• Why can't I connect my Beam to my voice assistant?
• How can I connect AirTouch Beam to AirTouch5?
• How to install / connect my AirTouch Beam?

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