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Knowledge Base

AirTouch Beam Knowledge Base

AirTouch Beam Knowledge Base

General Information

What is AirTouch Beam?

Is my air conditioner compatible with AirTouch Beam?

What is the range of the IR signal from AirTouch Beam?

Can I control multiple air conditioning units with one app?

Can I use multiple AirTouch Beam devices in the same location?

How many AC units can I control with one AirTouch Beam device?

Can AirTouch Beam control devices other than air conditioners?

Can I use AirTouch Beam outside of Australia?

Does AirTouch Beam support energy-saving modes?

General Product Specifications

What is the button on the AirTouch Beam device used for?

Can I turn my AC unit on and off without the using the app?

Can I control my AC when I'm not at home?

Can my device work without an Internet connection?

Can I use AirTouch Beam without Wi-Fi if I have a Bluetooth connection?

Does AirTouch Beam support 5GHz Wi-Fi networks?

Will AirTouch Beam work during a power outage?

Is my data secure when using AirTouch Beam?

Why is the AirTouch Beam app asking for camera access?

What is 'OTA' or firmware update?

What is Matter, and does my phone support it?

How do I switch between different locations in the app?

AirTouch Beam Glossary, Abbreviations and Acronyms

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Installation and Setup

What are the requirements to install and use AirTouch Beam?

How to install / connect my AirTouch Beam? (Quick Guide)

How can I connect AirTouch Beam to AirTouch5? (Quick Guide)

What is a Factory Reset?

How do I reset my AirTouch Beam?

How do I restart my AirTouch Beam?

How do I change the Wi-Fi network that my AirTouch Beam is connected to?

How do I update the firmware of my AirTouch Beam?

How do I create an AirTouch Beam account?

Why can't I create an AirTouch Beam account in the app?

How do I login to the AirTouch Beam app?

Why didn't I receive the verification email?

How do I reset my password if I've forgotten it?

Why didn't I receive a password reset email / 6-digit code?

How do I delete my account and all associated data?

Why does the AirTouch Beam app want my address/location?

How to create an AirTouch Beam Password?

What is an AirTouch Beam account?

Why can't I log in to the app?

How do I change my name / edit account in the app?

Can I change my email address?

Can I transfer my device ownership to different users?

Can I move my device to a different location within my account?

How do I accept an invitation / request to join a location?

How do I remove users with access to my devices?

How do I leave a location that is shared with me?

Who are AirTouch Beam Owners and Users?

How do I add a new location?

How do I edit my location?

How do I delete my location?

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Features and Functionalities

Device Settings

How do I rename my AirTouch Beam device?

What is 'Sync AC'?

How do I share control of my AirTouch Beam with family members?

What is a 'Location'?

Can I control my AC using voice commands?

Can I integrate AirTouch Beam with other smart home systems?

Does AirTouch Beam support Apple HomeKit?

What is the 'Favourite' feature?

What is the 'Program' feature?

How do I set up scenes and schedules(Programs)?

What is the 'Timer' feature?

What is Geofencing?

How do I set up geofencing and why isn't it working properly?

How do I disable geofencing if I no longer want to use it?

What is the 'Comfort Sense' feature?

What is the 'Insights' feature?

How to display 'Insights'?

Why does 'Insights' data not display correctly?

What is the 'Filter' function?

How do I set the 'Filter Cleaned Date'?

How do I customise notifications from the AirTouch Beam app?

What is the 'Themes' feature?

How do I setup 'Favourite'?

How do I edit 'Favourite'?

How do I delete 'Favourite' settings?

How do I activate my Favourite settings?

Why is my 'Favourite' not running?

Can I schedule my AC to turn on and off at specific times?

What happens at the end of a Program

Why is my program not running?

What is the logic for Start Time and End Time in Program?

How do I set up Timer?

How do I cancel the Timer settings?

Why is my Timer setup not running?

What is 'Feels Like' in Comfort Sense?

How do I setup Comfort Sense?

Why is my temperature and humidity reading not measured correctly?

Can I calibrate the temperature and humidity sensor values?

Does AirTouch Beam support Google Home?

Does AirTouch Beam support Amazon Alexa?

How do I change my AC profile/brand?

How do I perform 'Sync AC'?

How to add AirTouch Beam to the Apple HomeKit, Google Home or Amazon Alexa?

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Troubleshooting and Support

Why can't I add my AirTouch Beam to the app?

Why can't I see the QR Code?

Where can I find the QR Code?

What if the QR Code is missing!

Why is my home WiFi is not showing when adding it to the AirTouch Beam app?

Why is my AirTouch Beam disconnecting from Wi-Fi?

Why can't I login to the AirTouch Beam app?

What should I do if the app crashes or freezes?

Why is my AirTouch Beam not responding to commands?

Why is there a delay in my AC responding to commands from the app?

Why does my Air Conditioner keep turning on or off by itself?

What do the different LED indicator lights mean on my AirTouch Beam?

Why is my AirTouch Beam's LED blinking red continuously?

What should I do if my AirTouch Beam is unresponsive after a power outage?

Why can't I connect my Beam to my voice assistant?

How do I contact customer support?

How do I provide feedback or suggestions for new features?

Where do I find the AirTouch Privacy Policy and Terms & Conditions?

Why is my AirTouch Beam disconnecting from Wi-Fi?

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