Troubleshooting and Support
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      3. Troubleshooting and Support

      Why can't I add my AirTouch Beam to the app?

      Category: Setup and Connection Issues

      Ensure that your AirTouch Beam is powered on and the LED indicator is blinking cyan, indicating pairing mode. Make sure your phone is connected to a 2.4GHz Wi-Fi network.

      If the issue persists, factory reset the AirTouch Beam by holding the reset button for 8 seconds, then try again.