AirTouch Beam currently supports 2.4GHz Wi-Fi networks. Ensure your mobile device is connected to a 2.4GHz network during setup.
Why is this the case?
While many newer devices use 5GHz for its faster speeds, smart home devices commonly use 2.4GHz because it offers a longer range and is more widely compatible with different routers. As the bandwidth provided by 2.4GHz is generally sufficient for controlling your AC unit, it's a reliable choice for connectivity.