Why is my 'Favourite' not running?

If your Favourite setting is not working as expected, it may be due to a configuration or connectivity issue. Follow the steps below to troubleshoot:

1. Ensure the Favourite Was Activated

You must manually activate a Favourite by tapping the shortcut:

• On the Home screen, or

• From the Favourites screen

2. Review Favourite Settings

• Make sure the correct devices are selected.

• Double-check the configuration (e.g. temperature, mode, zones) to ensure it’s set up as intended.

3. Check Connectivity

• Confirm your device is connected to the internet.

• Ensure your mobile phone has a stable data or Wi-Fi connection when trying to activate the Favourite.

Still Not Working?

If the issue continues after checking the above steps, please contact our support team for further assistance.